TERMS AND CONDITIONS OF USE
Last Updated March 25, 2022
PLEASE READ THESE TERMS AND CONDITIONS OF USE CAREFULLY
1- Disclaimers and Limitations of Liabilities
- - Pricing and Packaging
- - Item Display/Description/Colors
- - Typographical Errors
- - UPC (Universal Product Code)
- - Monthly Specials
- - Closeouts
- - Stock Supply
- - Product's Expiration Date
3- Payments, Credits, and Refunds
- - Payment Terms
- - Shipping Charges
- - Refunds and Account Credit
- - Credit Terms
- - Coupons/Promo Codes
- - Ordering Terms
- - Out of Stock
- - Cancellations
- - Order Changes
- - Order Status
- - Order Tracking
- - Order Delays
- - Returns
- - Shortages
- - Lost, Damaged and/or Defective Merchandise
6- General Customer Information
- - California Residents
- - International Customers
- - Login Troubleshooting
- - Privacy Statement
- - Online User Feedback
- - Chat
- - Site Use
1. DISCLAIMERS AND LIMITATION OF LIABILITIES
The information contained in this website is on an "AS IS" and "AS AVAILABLE" basis without any further representations or warranties of any kind. Any oral or written advice and/or information given by 4sgm.com or any Four Seasons General Merchandise directors, employees, designees, buyers, agents, vendors, suppliers, contractors (in short "Associates") does not constitute a warranty. Website Use Outside of the United States Your Use of This Site
Under no circumstances shall 4sgm.com or Four Seasons General Merchandise Associates be liable for any direct, indirect, incidental, special or consequential damages that may result from your use of or inability to use the Four Seasons General Merchandise website. This includes (but is not limited to) reliance on any information obtained from 4sgm.com which results in errors, damaged files, viruses or failed performance. Moreover, neither 4sgm.com nor any Four Seasons General Merchandise Associates guarantee that use of 4sgm.com will be uninterrupted or without errors.
Newsletters and other 4sgm.com Generated Content:
All content on 4sgm.com, including archived newsletters, is for informational purposes only. Four Seasons General Merchandise is not liable for any damages resulting from any actions taken as a result of its newsletter or other informational content. 4sgm.com shall not be responsible or liable for the accuracy, usefulness or availability of any information on the website or in 4sgm.com-generated emails, and shall not be responsible or liable for any business or legal decisions based on such information. Please consult a financial planner/legal professional before engaging in any business or legal-related activity.
The policies of our Vernon showroom may differ greatly from those applicable to your use of the 4sgm.com website.
The majority of our content is intended and governed by policies applicable and appropriate for users here in the United States. If you are a user accessing this site from a location outside the United States, you do so at your own risk. It is your responsibility to know and comply with any laws of your immediate jurisdiction.
If you are for any reason dissatisfied with the site, content, terms and conditions, disclaimers and/or legal notices you agree that you will refrain from using 4sgm.com. Your use of www.4sgm.com serves as your agreement and acknowledgement that you will follow our policies and agree to be bound by them.
Terms and Conditions Subject to Change
Four Seasons General Merchandise reserves the right to revise, change and/or update this website without notice, so please check back each time that you access this website.
The information contained in this website is on an "AS IS" and "AS AVAILABLE" basis without any further representations or warranties of any kind. Any oral or written advice and/or information given by 4sgm.com or any Four Seasons General Merchandise directors, employees, designees, buyers, agents, vendors, suppliers, contractors (in short "Associates") does not constitute a warranty.
Website Use Outside of the United States
Your Use of This Site
2. Product Information
PRICING AND PACKAGING ITEM DISPLAY/DESCRIPTION/COLORS TYPOGRAPHICAL ERRORS UPC CODES CLOSEOUTS STOCK SUPPLY PRODUCT EXPIRATION DATE
All items are sold either in full case packs, or when available, in the smaller inner case packs, at the indicated prices. We do not open inner/case packs to repackage into smaller quantities to sell or provide item samples. There are absolutely no exceptions!
Prices listed on our website generally match those in our showroom, but may vary. Four Seasons General Merchandise reserves the right to make changes to the selling prices at any time without prior notice.
4sgm.com always attempts to present and describe each item as accurately as possible. However because every computer monitor's configuration and display is different, we cannot guarantee that the color you see will match the actual product's color.
For items that are sold in an assortment of styles, sizes, shapes, colors, and varieties, these variables may vary with each order. Assorted orders may not necessarily look exactly like the specific assortment pictured in the product photo. Assorted cases may contain all or only some of the pictured varieties of product. It is also possible that not all assortments of certain products are available in inner pack orders at all times. There are some inner packs that are packaged only by certain kind of styles, sizes, shapes, colors, and varieties.
While 4sgm.com always strives to provide product information as accurately as possible, typographical errors may occur. Four Seasons General Merchandise reserves the right to revoke any stated offer and to correct any errors, inaccuracies or omissions after an order has been submitted; regardless of whether or not the order has been confirmed and your credit card charged.
While most of our items have their individual UPC codes, we do not guarantee that all carry one. We will not be held liable for misprinted codes or those that cannot be read by optical equipment.
Some items marked as "Special" may be subject to quantity limitations per customer.
Remember that our stock is limited to quantities on hand. Large quantities may be available when the Monthly Specials are announced, but may completely sell out in a few days. Sold-out inventory may or may not be reordered.
Prices for 4sgm.com's Monthly Specials are effective ONLY within the timeframe indicated on the front of the flyer. We DO NOT COMBINE different monthly sale prices. To take advantage of monthly special prices, any orders that include items from our monthly specials must have "payment finalized" status within the indicated sale period. Orders finalized afterwards will reflect non-sale prices.
All of our closeout sales are final, no exceptions.
There is no guarantee that all items in your shopping cart will be available upon shipment of the order, as our stock is limited to what we have on hand.
Orders that contain 10-20% of out-of-stock merchandise will not experience any delays in processing time. Any order that contains more than 20% out-of-stock items will receive a call from a salesperson to confirm shipment, which may cause a delay (see more details about delays here) if the customer cannot be reached that very day. In addition, these customers will have the option to substitute out-of-stock items with other available items.
Products with expiration date have at least two months shelf-life remaining.
PRICING AND PACKAGING
PRODUCT EXPIRATION DATE
3. Payments, Credit, and Refunds
SHIPPING CHARGES REFUNDS AND ACCOUNT CREDIT CREDIT TERMS COUPONS/PROMO CODES
We accept major credit cards (Visa, MasterCard, Discover or American Express), wire transfers, money orders, and checks (traveler's and cashier's checks - sorry no personal checks). A $25 fee will be charged for every bounced check and a 3% service charge will be added for payment of invoices over 30 days old by credit card.
Payment Methods for International Customers Wire transfer is the most widely used method of payment for international customers. However, customers from select countries outside of the U.S. may pay using a credit card (like Visa, MasterCard, Discover or American Express) but require pre-approval. Please contact a salesperson from the Internet Sales Department for further information. After a customer is pre-approved, a photocopy of the actual credit card and photo identification (such as a driver's license or passport) is required. Every customer is responsible for knowing his or her own country's limitations and policies.
Payment Methods for New Customer Please note that for new customers our credit department might require a wire or ACH payment for your first order. For future orders, payment may be discussed with your sales person.
Credit Card Payments
If you elect to pay online using a credit card, an immediate hold will be put on your credit card for the full amount of the order (as well as a separate hold for any quoted shipping charges). Once your order is ready to be shipped, all credit card charges will go into effect. We charge a 2% processing fee for credit card payments.
PLEASE NOTE: Upon submitting a credit card order, you may be asked to fill out and fax back a credit card authorization form, in addition to a copy of your credit card and a government-issued ID (or passport for customers outside of the United States).
For pre-paid freights through Four Seasons such as USPS and UPS, a separate hold will be put on your card for the full delivery amount.
Please make sure your credit limit is sufficient to cover all payments. We are not responsible for any charges billed by your credit card company. If an order has changes or cancellations, you will be instructed by a salesperson on how to proceed with making payment reimbursements or adjustments.
If your credit card is declined for any charge, your order will be cancelled and a salesperson will contact you as soon as possible.
Non-Credit Card Payments
Wire Transfer - Applying this method of payment towards your order varies on the amount of time it takes for funds to clear with the bank. Please consult with your bank for details.
Money Orders - Money orders take approximately 2 to 7 business days to arrive depending on the mail delivery option you have chosen. Once we receive the money order it will immediately be applied as payment towards your order. Please note that waiting for this method of payment delays the processing of your order.
Cashier and Traveler's Checks - takes approximately 2 to 7 business days to arrive depending on the mail delivery option you have chosen. Once we receive the check it will immediately be applied as payment towards your order. Please note that waiting for this method of payment delays the processing of your order.
Line of Credit - Customers who hold a line of credit with Four Seasons General Merchandise may instantly apply this method of payment if credit line has not been exceeded. Credit lines may be paid in cash, via wire transfer, cashier's check, money order, or credit card. No personal checks will be accepted.
All payments must be received in full according to the terms of the invoice and the invoice date. Balances not paid in full when due shall have an additional 3% service charge calculated on the unpaid balance and added to the total amount due. In the event that an action is taken to collect an unpaid balance, whether by arbitration, court action or otherwise, all attorney fees, court costs, and expenses of collection shall be added to the balance due. Interest at the maximum legal rate shall be added to any balance not paid when due and interest shall be calculated from the date of the original invoice.
All items are sold FOB from our warehouse in Los Angeles, California, therefore the buyer is responsible for all the shipping costs including fuel surcharges and/or additional services. You may elect to pay the freight company directly, in which case we will ship your merchandise Freight Collect, or you can pay us in advance for all freight charges and we will ship your merchandise Freight Prepaid. In either case, you own your merchandise in transit and are responsible for filing any damage claims with the freight company. The final shipping cost on any LTL (Less than Truck Load) order will be determined right before shipment.
If you wish to pay COD (Cash on Delivery) you will need to select "Other Service" from the shipping method drop-down menu. Please note that this only applies to select customers who have a history of purchasing from us.
Standard truck delivery is to a dock facility designed to receive freight. Someone must be present to accept truck deliveries because the driver is not obligated to assist with offloading. Additional charges may apply if your order requires delivery access services such as a lift gate, call before delivery, or inside delivery. To avoid any "unexpected additional charges" it is important you check off or write down any special instructions or shipping requirements you have during submission of your order in the shipping section.
Note: If you choose the "inside delivery" option you must also choose the "lift gate" option so the driver can unload your merchandise from the truck.
If for some reason we are billed for any "unexpected additional charges" we reserve the right to charge the credit card provided for that particular order any amount we receive from the shipping company plus an extra 10% service charge.
Limited Access Locations
Limited Access Locations require an additional $79.00 delivery charge and include, but are not limited to, schools, churches, mini storage facilities, prisons, military bases and installations, mines, construction sites, fairs, carnivals, navy piers, airports, commercial establishments not open to the public during normal business hours, and expo centers.
International Shipping Charges
Our shipping department seeks the most economical shipping rates available; however, international shipments require the assistance of freight forwarders. Click here for more details. Four Seasons General Merchandise will assist and coordinate with freight forwarders, but all arrangements will be the responsibility of the individual customer. Moreover, we will not be liable for any shipping charges or foreign taxes and custom duties that may be added to the international shipments.
All overpayments and refunds are automatically credited to the customers account with Four Seasons General Merchandise. Most customers prefer to keep the credit on their account and apply it to their next order. If you prefer to get reimbursed for any credit balance in your account, please notify your salesperson or contact our customer service department. If a payment was originally made by a credit card, then the refund will be directly credited to the same card. For all other methods of payment, a check will be issued and sent to the name and address listed on the account. Please allow 1 to 2 weeks for changes to apply and be reflected on your account.
If you have any credit questions or wish to discuss any application process details, please call our credit department directly at (323)-826-1159, or toll-free at (877) 446-4746 ext. 159 (Monday - Friday, 9am - 5pm). You may email the credit department anytime at firstname.lastname@example.org.
If you have been issued a coupon via email or through mail you may use it up to the expiration date. Orders must be submitted prior to the expiration date of coupon or promotion period. To redeem your coupon please enter the code in the area provided during the checkout stage. Each coupon or promotion code can only be used once but cannot be combined with other offers. Online coupons must be redeemed at the time the order is placed and will be automatically deducted from the total amount of your order. We cannot replace coupons if they are lost, stolen, deleted or if you are to cancel or make a return.
REFUNDS AND ACCOUNT CREDIT
5. Order Processing
OUT OF STOCK CANCELLATIONS ORDER CHANGES ORDER STATUS ORDER TRACKING ORDER DELAYS RETURNS SHORTAGES LOST, DAMAGED AND/OR DEFECTIVE MERCHANDISE
Total amount of the order must be at least a minimum of US $1000 (excluding freight).
Once we receive your shopping cart order, a salesperson will contact you (by email and/or phone) to confirm details, i.e. ID verification, shipping address and method of payment. If LTL is your chosen method of shipping, confirmation that it is a deliverable physical address is needed (we do not deliver to P.O. Boxes). We will need complete and accurate freight forwarder info to process your order. Once all necessary confirmations are obtained, your order is validated.
Please note: If you accept and pay for the UPS charges that come with your order online, we may not need to contact you in order to ship your order.
Please Note: Receipt of an electronic (or any other form of) confirmation does not automatically guarantee that we have accepted your order for processing. Make sure that you see a reference number after you check out.
Four Seasons General Merchandise reserves the right to limit quantities or reject any order you place with us without notice. In such cases, a salesperson will generally attempt to contact you with further details via email or phone.
Four Seasons General Merchandise is committed to processing orders promptly based on shipping method, order size and ship-to point. Once we have all the necessary information and payment, your order will be finalized. Once the order is finalized, it will be shipped in 2 to 3 business days. Transit time may be 3 to 6 days, depending on the destination. Please read our order-processing delay section to know what to avoid and/or expect.
We strongly recommend that you place your order online at 4sgm.com. However, if this is not possible, you may also place your order via fax. Please allow 2-3 additional days for fax order processing.
Four Seasons General Merchandise prides itself in keeping sufficient quantities of every item in stock and updating the 4sgm.com website regularly. However, due to unpredictable order patterns, we may run out of some items from time to time. Items that are labeled "Low Inventory" are at risk of not being available after ordering, as there are few cases left and there might be orders pending. The salesperson may notify you of any backorders and give you the option to substitute items (in which case customers must submit a written request of changes before processing the order).
In cases where no substitution is available and you have already paid for the order in full, you have two options: (a) inform your sales representative and ask for credit in the amount of the back orders with Four Seasons General Merchandise, which will be credited toward your next order, (b) ask your sales representative for a full reimbursement of the amount of the back orders.
All back orders are deleted in our system and will not be shipped at a later date. You should submit a new order for those items if they become available (check out the Product Notification tab found below each item description to receive an alert of any changes). As always, a minimum order of $1000 is required.
Customers who wish to cancel their entire order after warehouse processing has begun will be charged a 20% restocking fee. Even if customers wish to cancel only a few items (and warehouse processing has begun), they may incur extra penalty fees. Partially-cancelled orders will experience a processing delay.
You are not bound to purchase anything if you decide that you do not agree with the shipping quote we provide. However, if you agree to the shipping quote and your merchandise is pulled from our warehouse, a cancellation of your order will result in a 20% restocking fee.
If you have submitted your order but forgot to add or wish to substitute or even remove items, you may do so by contacting your salesperson immediately. If you wish to include new items to your existing order, you may need to place an additional order (with the new items) on our website.
Keep in mind that if you make any changes to your order it will delay the processing of your order.
You may view the current status (with real-time updates) of your order(s) when you login and access the "My Account" section. From your "Account Profile" page select "Order History" and then search for either the SO/Invoice Number or Reference number for the order you wish to obtain further details on. A description of your order status will appear in the same row under the "Status" column.
You may keep track of your order(s) when you login and click on "Order Status" or go to the "My Account" section. From your "Account Profile" page select "Order History" and then search for either the SO/Invoice Number or Reference number for the order you are tracking. The same row will contain its corresponding "Tracking Number" column section and a tracking number(s) listed.
Shipment of orders may be delayed if:
- We do not have complete and correct address information and/or proper delivery instructions. A physical address AND the freight forwarder's address are required.
- We do not have complete payment.
- Customers make additions or deletions to their order(s). This will extend the processing time by at least 1 business day.
- An order contains more than 20% out-of-stock items. In this case, a salesperson will call the customer to confirm the shipment. This may cause a delay if customer cannot be reached immediately.
- Customers cannot be reached during the final processing stage to confirm details.
- International customers do not provide billing and destination address.
- Unforeseen emergencies or natural disasters occur.
- The order is submitted during peak or holiday seasons.
Customers who wish to return their merchandise because they are simply not satisfied with the item(s) may do so within 30 days from the invoiced date of the order. The products must be returned in their original packages and boxes or there will be a fee charged. The fee amount will depend on the merchandise that's being returned. Return customers will bear the cost of return shipping and a 20% restocking fee.
* Please Note: Returns will not be accepted without prior contact or authorization from your salesperson.
Claims for shortages require a copy of the delivery receipt (DR) from the trucking company, which must be signed by the driver. You must also provide your salesperson with a list of items and/or quantities you claim to be short.
In the unfortunate case of a shipping shortage, Four Seasons can only offer a refund for the purchase cost of the missing merchandise, or credit towards future purchase from 4SGM . We will not ship any of the short shipped items to the customer.
The customer is responsible for inspecting and counting the merchandise at the time of delivery. Any physical damages or discrepancies such as crushed, opened, loose, or missing cartons must be noted on the drivers receipt at time of delivery.
Claims for lost, damaged or defective merchandise must be reported to your Four Seasons General Merchandise salesperson within two business days of the receipt of the merchandise. We must also receive a FAX or E-MAIL containing the list of the damaged, defective or missing item numbers, their corresponding quantities and a brief explanation. The written list must be submitted within one week of receipt of the merchandise for US shipments and two weeks of receipt of the merchandise for International shipments. In short, US customers have a total of 7 days to report and write a detailed claim, while international customers have 14 days. Four Seasons General Merchandise may refer your claim to the freight company after reviewing it.
All claims take approximately 2 to 3 weeks to process.
Claims should include a detailed description, a photocopy of the invoice with the item number(s) encircled and delivery receipt (DR) (all discrepancies must be noted on that receipt). If your claim is for a damaged or defective item, it is important for you to submit a picture and/or sample of the item itself. This serves not only as evidence of damage but also speeds up the claim's resolution. All claims are determined on a case-by-case basis. Please download and complete our claim form here to submit your claim.
OUT OF STOCK
LOST, DAMAGED AND/OR DEFECTIVE MERCHANDISE
6. GENERAL CUSTOMER INFORMATION
CALIFORNIA CUSTOMERS LOGIN TROUBLESHOOTING PRIVACY STATEMENT ONLINE USER FEEDBACK CHAT
California customers must possess and provide a copy of their reseller's permit and identification card before being allowed to finalize a purchase. All other customers out of state or international are only required to submit an identification card.
Information will be readily available for you to view should you have any questions or concerns about 4sgm.com products that may be subject to Prop 65 standards.
Your California Privacy Rights
Four Seasons General Merchandise gathers and collects various types of personal information about customers and prospects both online and offline. California residents are allowed to request what and to whom your personal information is being disclosed. However, Four Seasons General Merchandise does not disclose any information to anybody. The information gathered is strictly and solely used internally for marketing purposes to improve your overall 4sgm.com experience. You will receive customized marketing information only if you customized your account details. If you would like a full report please send email@example.com or call (323) 826-1199 for more information.
Four Seasons General Merchandise will gladly provide most of the documentation usually required by international customers such as certificate of origin, certificate of authenticity, or legitimacy documentation. The buyer is entirely responsible for any additional documentation, transactions, certifications, and customs forms. Please contact your salesperson or email firstname.lastname@example.org to find out more details.
Although many of our products may be "CE" compliant there are still exceptions. Four Seasons General Merchandise does not take any responsibility for providing this information if the international customer does not request it. The customer is entirely responsible for obtaining full CE information and details.
The login e-mail and password fields are both case-sensitive. This means that you must use the same arrangement of uppercase and lowercase letters as when you originally registered your account with 4sgm.com.
If you are still having trouble logging in, please double-check that you are using the right e-mail address.
If you cannot log in because you forgot your password, click on "forgot your password?" and a new temporary password will be emailed to you shortly. Once you are logged in with your new temporary password, follow the link to change your password back to the character sequence of your choice.
All customer information is exchanged and stored in a secure location. Four Seasons General Merchandise does not sell or disclose shared online information to third parties. Learn more here.
If you leave items in your cart without purchasing or deleting them, 4sgm.com reserves the right to send you bi-weekly reminder emails for a period of up to 60 days.
Four Seasons General Merchandise values all of your online feedback submissions. Whether you wish to refer a friend, rate or comment on a product, or voice your ideas and feedback, you can now do it all with a click of a button.
It is important for you to know that 4sgm.com does not censor or filter inappropriate language or behavior. Four Seasons General Merchandise assumes no responsibility for the content of writing that is transmitted through the Refer to a Friend feature.
Any written submissions (Feedback, Suggestions, Ideas, confidential or original work of any kind) sent to 4sgm.com shall exclusively remain as property of 4sgm.com. Four Seasons General Merchandise will hold intellectual property rights (and exercise the right to utilize, reproduce, disclose, publish and hand out any material) without any limitations or any compensation to you.
Any transmission of content that violates any of our policies or applicable laws will be sanctioned as deemed appropriate. This includes but is not limited to impersonation of another person, profanity, indecency, pornography, invasion of privacy and publicity rights, abusive, harassment, threats, and inflammatory or otherwise questionable content.
We reserve the right to restrict or terminate your account and/or remove the user feedback you provide should we find violations.
Four Seasons General Merchandise is not liable for the conduct, whether online or offline, of any user of the website or chat service.
Four Seasons General Merchandise assumes no responsibility or liability for any error, omission, interruption, deletion, defect, delay in operation or transmission, communications line failure, theft or destruction or unauthorized access to, or alteration of chat user communications.
Four Seasons General Merchandise is not responsible for any problems or technical malfunction of any telephone network or lines, computer online systems, servers, or providers, computer equipment, software, failure of email or media players on account of technical problems or traffic congestion on the Internet or at the website, including injury or damage to users or to any other person's computer related to or resulting from participating or downloading materials in connection with the website or in connection with the chat service.
By accessing and using this 4sgm.com website, you agree that your access and use of this website is subject to these terms and conditions, as well as all laws that apply, as governed and interpreted pursuant to the laws of the state of California, United States of America.
All electronically transmitted purchase orders will be subject to the Terms and Conditions displayed. Any contractual agreement between a buyer and supplier, Four Seasons General Merchandise, will remain binding and supersede those stated in the Terms and Conditions.
ONLINE USER FEEDBACK