The information contained in this website is on an "AS IS" and "AS AVAILABLE" basis without any further representations or warranties of any kind. Any oral or written advice and/or information given by 4sgm.com or any Four Seasons General Merchandise directors, employees, designees, buyers, agents, vendors, suppliers, contractors (in short "Associates") does not constitute a warranty.

Under no circumstances shall 4sgm.com or Four Seasons General Merchandise Associates be liable for any direct, indirect, incidental, special or consequential damages that may result from your use of or inability to use the Four Seasons General Merchandise website. This includes (but is not limited to) reliance on any information obtained from 4sgm.com which results in errors, damaged files, viruses or failed performance. Moreover, neither 4sgm.com nor any Four Seasons General Merchandise Associates guarantee that use of 4sgm.com will be uninterrupted or without errors.

Local Customers
The policies of our Vernon showroom may differ greatly from those applicable to your use of the 4sgm.com website.

Outside of the United States
The majority of the content is intended and governed by policies applicable and appropriate for users here in the United States. If you are a user accessing this site from a location outside the United States, you do so at your own risk. It is your responsibility to know and comply with any laws of your immediate jurisdiction.

Your Use of This Site
If you are for any reason dissatisfied with the site, content, terms and conditions, disclaimers and/or legal notices you agree that you will help solve this by refraining from use of 4sgm.com. Your use of www.4sgm.com serves as your agreement and acknowledgement to follow our policies and to be bound by them.

Terms and Conditions Subject to Change
Four Seasons General Merchandise reserves the right to revise, change and/or update this website without notice, so please check back each time that you access this website.

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Minimum Order
Total amount of the order must be at least a minimum of US $250 (excluding freight).

Order Validation/Acceptance
Once we receive your shopping cart order, a salesperson will contact you (by email and/or phone) to confirm details, i.e. ID verification, shipping address and method of payment. If LTL is your chosen method of shipping, confirmation that it is a deliverable physical address is needed (we do not deliver to P.O. Boxes). Once confirmation is obtained, your order is validated. Please Note: Receipt of an electronic (or any other form of) confirmation does not automatically guarantee we have accepted your order for processing.

Order Limitations

Four Seasons General Merchandise reserves the right to limit quantities or reject any order you place with us without notice. In such cases, a salesperson will generally attempt to contact you with further details via email or phone.

Processing Time
Four Seasons General Merchandise is committed to processing orders promptly based on shipping method, order size and shipping point. It takes most orders approximately 1 to 3 business days to process. Once the order is finalized, it will be shipped in 1 to 3 business days. Please read our order-processing delay section to know what to avoid and/or expect.

 

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All items are sold either in full case packs, or when available, in the smaller inner case packs, at the indicated prices. We do not open inner/case packs to repackage into smaller quantities to sell or provide item samples. There are absolutely no exceptions!

Prices listed on our website generally match those in our showroom, but may vary. Four Seasons General Merchandise reserves the right to make changes to the selling prices at any time without prior notice.

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4sgm.com always attempts to present and describe each item as accurately as possible. However because every computer monitor's configuration and display is different, we cannot guarantee that the color you see will match the actual product's color.

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While 4sgm.com always strives to provide product information as accurately as possible, typographical errors may occur. Four Seasons General Merchandise reserves the right to revoke any stated offer and to correct any errors, inaccuracies or omissions after an order has been submitted; regardless of whether or not the order has been confirmed and your credit card charged.

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While most of our items have their individual UPC codes, we do not guarantee that all carry one. We will not be held liable for misprinted codes or those that cannot be read by optical equipment.

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Quantity Limitations
Some items marked as "Special" may be subject to quantity limitations per customer.

Stock Availability
Remember that our stock is limited to quantities on hand. Large quantities may be available when the Monthly Specials are announced, but may completely sell out in a few days. Sold-out inventory may or may not be reordered.

Sale Offers
Prices for 4sgm.com's Monthly Specials are effective ONLY within the timeframe indicated on the front of the flyer. We DO NOT COMBINE different monthly sale prices. To take advantage of monthly special prices, any orders that include items from our monthly specials must have "payment finalized" status within the indicated sale period. Orders finalized afterwards will reflect post-sale prices.

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All of our closeout sales are final, no exceptions.

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There is no guarantee that all items in your shopping cart will be available upon shipment of the order, as our stock is limited to what we have on hand.

Orders that contain 10-20% of out-of-stock merchandise will not experience any delays in processing time. Any order that contains more than 20% out-of-stock items will receive a call from a salesperson to confirm shipment, which may cause a delay (see more details about delays here) if the customer cannot be reached that very day. In addition, these customers will have the option to substitute out-of-stock items with other available items.

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Payment Methods for U.S. Customers
We accept major credit cards (Visa, MasterCard, Discover or American Express), wire transfers, money orders, and checks (traveler's and cashier's checks - sorry no personal checks). A $25 fee will be charged for every bounced check and a 3% service charge will be added for payment of invoices over 30 days old by credit card.

Payment Methods for International Customers
Customer's outside of the U.S. may pay using a credit card (like Visa, MasterCard, Discover or American Express) or by Wire Transfer. If a payment is made using a credit card, you will need to supply a photocopy of the actual card and photo identification (such as a driver's license or passport). Every customer is responsible for knowing his or her own country's limitations and policies.

Credit Card Payments
If you select to pay online using a credit card, the card will immediately be authorized for the total price of your order (including shipping charges if selected). Once your order is ready for shipment, all charges will go into effect.

Please make sure your credit limit is sufficient to cover this payment. We are not responsible for any charges billed by your credit card company. If an order has changes or cancellations, you will be instructed by a salesperson on how to proceed with making payment reimbursements or adjustments.

PLEASE NOTE: Upon submitting a credit card order, you may be required to fill out a credit card authorization form and fax it back to us. We may also require a photocopy of the front and back of your credit card, as well as a photocopy of the cardholder’s government-issued ID (passport for international customers).

Non Credit Card Payments

Wire Transfer - Applying this method of payment towards your order varies on the amount of time it takes for funds to clear with the bank. Please consult with your bank for details.
Money Orders - Money Orders take approximately 2 to 7 business days to arrive depending on the mail delivery option you have chosen. Once we receive the money order it will immediately be applied as payment towards your order. Please note that waiting for this method of payment delays the processing of your order.
Cashier and Traveler's Checks - takes approximately 2 to 7 business days to arrive depending on the mail delivery option you have chosen. Once we receive the check it will immediately be applied as payment towards your order. Please note that waiting for this method of payment delays the processing of your order.
Line of Credit - Customers who hold a line of credit with Four Seasons General Merchandise may instantly apply this method of payment if credit line has not been exceeded.

Late Fees
All payments must be received in full according to the terms of the invoice and the invoice date. Balances not paid in full when due shall have an additional 3% service charge calculated on the unpaid balance and added to the total amount due. In the event that an action is taken to collect an unpaid balance, whether by arbitration, court action or otherwise, all attorney fees, court costs, and expenses of collection shall be added to the balance due. Interest at the maximum legal rate shall be added to any balance not paid when due and interest shall be calculated from the date of the original invoice.

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All items are sold FOB from our warehouse in Los Angeles, California, therefore the buyer is responsible for all the shipping costs including fuel surcharges and/or additional services. You may elect to pay the freight company directly, in which case we will ship your merchandise Freight Collect, or you can pay us in advance for all freight charges and we will ship your merchandise Freight Prepaid. In either case, you own your merchandise in transit and are responsible for filing any damage claims with the freight company. The final shipping cost on any LTL(Less than Truck Load) order will be determined right before shipment.

If you wish to pay COD (Cash on Delivery) you will need to select "Other Service" from the shipping method drop-down menu.

Additional Charges
Standard truck delivery is to a dock facility designed to receive freight. Someone must be present to accept truck deliveries because the driver is not obligated to assist with offloading. Additional charges may apply if your order requires delivery accessorial services such as lift gate, call before delivery or inside delivery. To avoid any "unexpected additional charges" it is important you check off or write down any special instructions or shipping requirements you have during submission of your order in the shipping section.

If for some reason we are billed for any "unexpected additional charges" we reserve the right to charge the credit card provided for that particular order any amount we receive from the shipping company plus an extra 10% service charge.

International Shipping Charges
Our shipping department seeks the most economical shipping rates available; however, international shipments require the assistance of freight forwarders. Click here for more details. Four Seasons General Merchandise will assist and coordinate with freight forwarders, but all arrangements will be the responsibility of the individual customer. Moreover, we will not be liable for any shipping charges or foreign taxes and custom duties that may be added to the international shipments.

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Learn more about our credit terms here. If you have any credit questions or wish to discuss any application process details, please call our credit department directly at (323)-826-1159, or toll-free at (877)-446-4746 ext. 159 (Monday - Friday, 9am - 5pm). You may email the credit department anytime at credit@4sgm.com.

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If you have been issued a coupon via email or through mail you may use it up to the expiration date. Orders must be submitted prior to the expiration date of coupon or promotion period. To redeem your coupon please enter the code in the area provided during the checkout stage. Each coupon or promotion code can only be used once but cannot be combined with other offers. Online coupons must be redeemed at the time the order is placed and will be automatically deducted from the total amount of your order. We cannot replace coupons if they are lost, stolen, deleted or if you are to cancel or make a return.

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LESS THAN TRUCKLOAD (LTL) SHIPPING
Four Seasons General Merchandise is committed to offering and honoring flexible shipping nationwide. We always work with the best trucking companies to get the highest discounts on all shipments. Our business relationships with reputable shipping companies (some more than two decades long) ensure the best services and lowest rates for every customer! We can also help coordinate with your preferred shipping company.

Shipping Estimate
New customers who register and provide a U.S. zip code will enable our system to display a shipping estimate. Customers who complete full registration and select LTL (Less Than Truckload) as their shipping method will see a shipping estimate on the top right side of the screen every time the order exceeds our $250 purchase minimum.

Freight estimates will continually adjust every time you add or remove an item(s) from your order. Each shipping estimate is uniquely based on the order's weight, cubic measurements, and the delivery destination provided. If changes are made after your order is submitted, your salesperson will provide you with a new shipping estimate.

All shipping estimates are NON-BINDING and may be subject to additional verification and service charges needed at the time of shipment.

Commercial/Residential Shipping Charges
Shipping companies can deliver straight to your business address or even deliver to residential neighborhoods. Extra service charges apply if special equipment is needed to unload and deliver merchandise in residential areas (and sometimes businesses as well).

Packing and Packaging Efficiency
All LTL (Less Than Truckload) orders will be carefully checked, stacked high, numbered and efficiently wrapped on pallets. Every shipment is carefully put together with it's corresponding carton (CTN) number and is shrink-wrapped to avoid losses or damages. Items that do not complete a full carton are repacked alphabetically in each carton and a green fluorescent sticker (which is a 4sgm mark for a repacked item) outside of each carton. All orders are shipped Monday through Friday FOB from our warehouse in Los Angeles County, California. If you have any further questions or concerns about shipping please send e-mail to iss@4sgm.com.

Shipping Confirmation
Before any LTL order gets shipped out we provide a courtesy call to each customer during the final stages of each order. This call includes (but is not limited to): verifying address, disclosing final freight charges, total amount of cartons, trucking company information (including tracking number for order if available).

UPS Disclaimer
Four Seasons General Merchandise recommends that customers do not to include any liquid or fragile items on orders designated to be shipped via UPS (United Postal Service). However, with a completed faxed or scanned disclaimer form, we will at customer's discretion fulfill the order and ship via UPS. The disclaimer form must have the customer's signature, which consents to remove liability from Four Seasons General Merchandise. We will not be held responsible in any way for any damages that may occur when shipped via UPS.

DROPSHIPPING
This option is available at no additional cost! However, full information about the customer will be required and a minimum order of $250 must still be fulfilled per drop ship. In the final submission stage of your order, please indicate in the comments area that you wish to drop ship that particular order.

INTERNATIONAL SHIPPING
Four Seasons General Merchandise proudly ships orders that meet and exceed our $250 purchase minimum throughout the world! However, we cannot provide International customers a freight estimate.

Freight Forwarder
We strongly advise that you locate a freight forwarder familiar with your country's import policies. This facilitates the international shipment and ensures a full understanding of what to expect with shipping and receiving. Simply provide the freight forwarder's full business information (contact person's name, address and phone number) and we will fully cooperate with them.
*Please Note: Four Seasons does not make any freight forwarder recommendations.

USPS (United States Postal Service)
If no freight forwarder is obtained, the next shipping option is USPS (United States Postal Service). Shipping rates are entirely contingent on the weight, cube and shipping destination. Due to recent changes in USPS international shipping options, all orders may only be sent via Priority service. International orders sent via USPS now take orders approximately 2-3 weeks to arrive.

CONTAINER LOAD SHIPMENTS
Every container ships out with superior quality packaging. This includes efficient and maximized use of space and every precautionary measure to avoid breaks, damages, and losses. Our shipping department coordinates container scheduling with your freight forwarder to facilitate the shipping process.

Container Consolidation
Our professional staff consolidates and welcomes merchandise from other companies to load into your containers at no extra charge! We will efficiently consolidate and load your containers, and coordinate with trucking companies to deliver them to the first available vessel to avoid any long or unexpected delays.
*Please Note: there is a $10,000 purchase minimum required for container consolidations.

PICKUP POLICY
By Customers
Customers who wish to pickup their online order may do so once we receive payment and the appointment date details are finalized. Customers MUST FIRST verify with a Four Seasons General Merchandise salesperson that an appointment can be scheduled. All orders are fulfilled according to their size and date received (remember we are closed Saturdays, Sundays, and holidays).

By Trucking Company (arranged by customers)
You may arrange for the trucking company of your choice to pick up your order. After you call your salesperson and set up an appointment, make arrangements with your trucking company. Then, please provide your trucking company information, such as the contact name and phone number, to your salesperson.

Pick-Up Wrapped
All trucking company pickup orders will be carefully checked, efficiently wrapped and placed on high pallets to minimize quantity of pallets used. These steps help avoid extra costs and reduce the cost of freight.

DELIVERY
For full delivery details please contact your salesperson or email iss@4sgm.com.

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Four Seasons General Merchandise prides itself keeping sufficient quantities of every item in stock and updating the 4sgm.com website regularly. However, due to unpredictable order patterns we may run out of some items from time to time. The salesperson may notify you of any backorders and give you the option to substitute items (in which case customers must submit a written request of changes before the processing the order).

In cases where no substitution is available and you have already paid for the order in full, you have two options: (a) inform your sales representative and ask for credit in the amount of the back orders with Four Seasons General Merchandise, which will be credited toward your next order, (b) ask your sales representative for a full reimbursement of the amount of the back orders. All back orders are deleted in our system and will not be shipped at a later date. You should submit a new order for those items if they become available (check out the Product Notification tab found below each item description to receive an alert of any changes).

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Customers who wish to cancel their entire order after warehouse processing has begun will be charged a 20% restocking fee. If customers wish to cancel only a few items (and warehouse processing has begun), they will not incur extra penalty fees. However, partially-cancelled orders will experience a processing delay.

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If you have submitted your order but forgot to add or wish to substitute or even remove items, you may do so by contacting your salesperson immediately. If you wish to include more items to your existing order, you may need to place an additional order (with the new items) on our website.

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You may view the current status (with real-time updates) of your order(s) when you login and access the "My Account" section. From your "Account Profile" page select "Order History" and then search for either the SO/Invoice Number or Reference number for the order you wish to obtain further details on. A description of your order status will appear in the same row under the "Status" column.

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You may keep track of your order(s) when you login and click on "Order Status" or go to the "My Account" section. From your "Account Profile" page select "Order History" and then search for either the SO/Invoice Number or Reference number for the order you are tracking. The same row will contain its corresponding "Tracking Number" column section and a tracking number(s) listed.

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Shipping transit time depends on proximity to California as shown in the following chart:

East Coast	An estimated 6 business days
Midwest	An estimated 4 to 5 business days
West Coast	An estimated 2 to 3 business days
International	Due to recent changes with USPS international shipping options, all orders may only be sent via priority service (which now takes orders approximately 2-3 weeks to arrive).

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Shipment of orders may be delayed if:

We do not have complete information or proper delivery instructions.

We do not have complete payment.

Customers make additions or deletions to their order(s). This will extend the processing time by at least 1 business day.

An order contains more than 20% out-of-stock items. In this case, a salesperson will call the customer to confirm the shipment. This may cause a delay if customer cannot be reached immediately.

Customers cannot be reached during the final processing stage to confirm details.

Unforeseen emergencies or natural disasters occur.

The order is submitted during peak or holiday seasons.

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Customers who wish to return their merchandise because they are simply not satisfied with the item(s) may do so within 30 days from the date of purchase. However, customers will (at their discretion) bear the cost of return shipping and a 20% restocking fee.
* Please Note: Returns will not be accepted without prior contact or authorization from your salesperson.

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Claims for shortages require a copy of the delivery receipt(DR) from the trucking company, which must be signed by the driver. You must also submit to your salesperson a list of items with quantities you claim to be short.

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The customer is responsible for inspecting and counting the merchandise at the time of delivery. Any physical damages or discrepancies such as crushed, opened, loose, or missing cartons must be noted on the drivers receipt at time of delivery.

Reporting Claims
Claims for lost, damaged or defective merchandise must be reported to your Four Seasons General Merchandise salesperson within two business days of the receipt of the merchandise. We must also receive a FAX or E-MAIL containing the list of the damaged, defective or missing item numbers, their corresponding quantities and a brief explanation. The written list must be submitted within one week of receipt of the merchandise for US shipments and two weeks of receipt of the merchandise for International shipments. In short, US customers have a total of 7 days to report and write a detailed claim, while international customers have 14 days. Four Seasons General Merchandise may refer your claim to the freight company after reviewing it.

Claim Requirements
Claims should include a detailed description, a photocopy of the invoice with the item number(s) encircled and delivery receipt (DR) (all discrepancies must be noted on that receipt). If your claim is for a damaged or defective item, it is important for you to submit a picture and/or sample of the item itself. This serves not only as evidence of damage but also speeds up the claim's resolution. All claims are determined on a case-by-case basis. Please download and complete our claim form here to submit your claim.

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All overpayments and refunds are automatically credited to the customers account with Four Seasons General Merchandise. Most customers prefer to keep the credit on their account and apply it to their next order. If you prefer to get reimbursed for any credit balance in your account, please notify your salesperson or contact our customer service department. If a payment was originally made by a credit card, then the refund will be directly credited to the same card. For all other methods of payment, a check will be issued and sent to the name and address listed on the account.
Please allow 1 to 2 weeks for changes to apply and be reflected on your account.

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Extra Documentation and Certifications
Four Seasons General Merchandise will gladly provide most of the documentation usually required by international customers such as certificate of origin, certificate of authenticity, or legitimacy documentation. The buyer is entirely responsible for any additional documentation, transactions, certifications, and customs forms. Please contact your salesperson or email iss@4sgm.com to find out more details.

"CE" Mark
Although many of our products may be "CE" compliant there are still exceptions. Four Seasons General Merchandise does not take any responsibility for providing this information if the international customer does not request it. The customer is entirely responsible for obtaining full CE information and details.

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California customers must possess and provide a copy of their reseller's permit and identification card before being allowed to finalize a purchase.

California Proposition 65
Information will be readily available for you to view should you have any questions or concerns about 4sgm.com products that may be subject to Prop 65 standards.

Your California Privacy Rights
Four Seasons General Merchandise gathers and collects various types of personal information about customers and prospects both online and offline. California residents are allowed to request what and to whom your personal information is being disclosed. However, Four Seasons General Merchandise does not disclose any information to anybody. The information gathered is strictly and solely used internally for marketing purposes to improve your overall 4sgm.com experience. You will receive customized marketing information only if you customized your account details. If you would like a full report please send iss@4sgm.com or call (323) 826-1199 for more information.

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All customer information is exchanged and stored in a secure location. Four Seasons General Merchandise does not sell or disclose shared online information to third parties. Learn more here.

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Four Seasons General Merchandise values all of your online feedback submissions. Whether you wish to refer a friend, rate or comment on a product, or voice your ideas and feedback, you can now do it all with a click of a button.

It is important for you to know that 4sgm.com does not censor or filter inappropriate language or behavior. Four Seasons General Merchandise assumes no responsibility for the content of writing that is transmitted through the Refer to a Friend feature.

Any written submissions (Feedback, Suggestions, Ideas, confidential or original work of any kind) sent to 4sgm.com shall exclusively remain as property of 4sgm.com. Four Seasons General Merchandise will hold intellectual property rights (and exercise the right to utilize, reproduce, disclose, publish and hand out any material) without any limitations or any compensation to you.

Any transmission of content that violates any of our policies or applicable laws will be sanctioned as deemed appropriate. This includes but is not limited to impersonation of another person, profanity, indecency, pornography, invasion of privacy and publicity rights, abusive, harassment, threats, and inflammatory or otherwise questionable content.

We reserve the right to restrict or terminate your account and/or remove the user feedback you provide should we find violations.

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User Agreement & Acknowledgement
By accessing and using this 4sgm.com website, you agree that your access and use of this website is subject to these terms and conditions, as well as all laws that apply, as governed and interpreted pursuant to the laws of the state of California, United States of America.

All electronically transmitted purchase orders will be subject to the Terms and Conditions displayed. Any contractual agreement between a buyer and supplier, Four Seasons General Merchandise, will remain binding and supersede those stated in the Terms and Conditions.

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Last updated Nov 2009.